MentorLIVE Archives

1. Bring Lost Clients Back – We'll Show You How with Chris Moser and Josh Harnagel — August 2017
About Wings Credit

Note: This course does not offer Wings Credit.

Presentation Topic

Bring Lost Clients Back – We'll Show You How

Join NAFI Chairman Bob Meder and NAFI President Rick Todd and their guests Chris Moser, AOPA Director, Flight Training Initiative and Josh Harnagel, Redbird Flight Simulations Vice-President of Marketing as they present "Bring Lost Clients Back – We'll Show You How".

In this presentation, a component of the NAFI Professional Development Program (PDP), instructors will receive guidance on how to reach out to their lost customers and get tools and strategies to keep them on track to earn a certificate.

About Our Presenters & Host

Chris Moser - Presenter

AOPA Director, Flight Training Initiative

Josh Harnagel - Presenter

Josh Harnagel is a CFI, CFI-I, MEI with 3,000 hours. He currently serves as Vice President, Marketing for Redbird Flight Simulations, an Austin Texas-based flight training technology company.

Josh oversees a team responsible for marketing, communications, and product development. A member of the Redbird staff for 10 years, he has held a number of key positions. During that time, he has been an instrumental contributor to Redbird's explosive growth since its inception.

Bob Meder - Host

Robert "Bob" Meder completed his initial flight training in 1995 and earned his CFI in 2006. He went on to add single-engine and multi-engine instrument certificates. Recently he retired from a 40+ year career at a major railroad as the Director of Unmanned Aerial Systems (UAS). While in this position, he worked directly with the FAA on regulatory issues for Drones and critical infrastructure companies. During this time, he continued to instruct.

Bob has over 6,000 hours of dual instruction and enjoys training new flight instructors, challenging them to recognize the distinction between skill and critical thinking. He emphasizes that superior risk management, not just skill, is the key to safe flight training. He is a FAASTeam Lead Rep at the St Louis FSDO and was honored as the district and regional flight instructor of the year in 2009 and 2010. After nearly ten years as chair, Bob currently serves as Chair Emeritus on the NAFI board of directors.

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